Customer Relationship Executive-South Delhi 24 views0 applications

Opening
for Customer Relationship Executive

Job description

The candidate should
be an excellent communicator who can nurture long-term relationships with our
customers. As a customer-eccentric company, we expect the candidate to be willing
to work in a fast-paced environment, be proficient at follow-ups and team coordination,
and direct queries to the managerial team while maintaining the highest service
standards.

Responsibilities

·        
This role takes care
and provides support to customers for Branding, Promotions.

·        
Have a timely and
fantastic interaction with customers through email, phone, messages,
marketplaces, social media, etc. Resolving their issues, queries and providing
assistance about the product, the website, offers, deliveries etc.

·        
Monitoring order
status, highlighting and resolving any issues proactively. Coordination &
follow-up with customers, prospects, internal and external teams to ensure.

·        
Provide information
about products and take orders and assist customers in placing orders.

·        
Maintaining records of
the above and sharing reports with management by mail only daily basic.

·        
Through this enriching
role, the candidate will get exposed to and will Learn about ecommerce,
customer processes, reports and analytics

·        
Ability to take new
tasks and challenges

Requirements

·        
Proven inside
promotional experience (1-2 years) is a big plus

·        
Excellent verbal and
written communications skills (Language- Hindi & English)

·        
Strong listening and
presentation skills

·        
Ability to multitask, prioritizes,
and manages time effectively.

·        
Passionate, ambitious
and aspiring towards Customer Support.

·        
Experience in Beauty/
BPO/ Hospitality/ Telecalling/ Customer service sector will be preferable

 

Role- Client Services

Industry Type- Brand
& Promotion  

Functional Area Marketing & Communication.

Employment Type Full Time, Permanent

Role Category Advertising & Creative

Education

UG :Any Graduate

** Interested Candidates may drop your cv at info@makrmyjobs.in / info@alizendria.com

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